Frequently asked questions

Frequently asked questions (FAQ)


Is there such a thing as a ready-made solution for my software?

A Tesch mediafinanz connection facility is available for many current systems. You will find details of some of these solutions on our site page [Link]Partnerprogramm[Link]. You cannot see your software? Just ask us whether we know of a solution for your system. You can reach the Tesch mediafinanz GmbH Team between 09:00 and 17:00 hrs. at tel. no. +49 (0) 541 2029-110, or by e-mail to info@mediafinanz.de.





What should I do if I change my name/address?

Use our [Link]contact form[Link]. Always remember to quote the file reference we have allocated so that your data are processed correctly. Naturally, we will be happy to accept details of any new contact data from you by telephone. You can reach the Tesch mediafinanz GmbH Team between 09:00 and 17:00 hrs. at tel. no. +49 (0) 541 2029-200.





What must I do if I cannot meet the statutory payment term?

Should you be unable to meet a payment date agreed with us, please contact us so as to avoid further costs. You can reach the Tesch mediafinanz GmbH Team between 09:00 and 17:00 hrs. at tel. no. +49 (0) 541 2029-200.





Which integration form should I choose?

As a rule, the right form of integration depends on your requirements. If you wish to pass claims to us and do not have any IT resources of your own, the CSV interface should be the best solution for you. If you use up-to-date shop and trading goods management software, we can often provide you with Tesch mediafinanz modules that you can use. These are easy to install and extend your software by our services package. The SOAP interface is an obvious solution for people with programming know-how. It offers the largest number of features and is updated on an on-going basis. Should you have any questions on the subject of IT, you can reach the Tesch mediafinanz GmbH team from Monday to Friday by telephone under +49 (0) 541 2029-110 or by e-mail to info@mediafinanz.de.





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