mediafinanz - Inkasso online

What has to be observed with payments?

With every payment and written correspondence, please do always indicate the reference number specified in your reminder.

What have I got to do if I cannot keep the set deadline?

As far as you cannot keep a deadline for payment or an agreed date of payment set by us, please contact us in order to avoid further steps which could result in new costs.

Why do I receive a reminder by mediafinanz although I have not received any goods yet?

In your case it is probably a pre-payment claim that frequently occurs with online auctions. With this kind of business - like with a normal purchase - a legally valid purchase contract is concluded. Therefore, the obligation to accept the goods exists in these cases, too.

Am I obliged to pay the whole sum - including collection fees?

According to §286 of the German Civil Code the debtor has to refund to the creditor the damage resulting of the default. This does also apply to the costs for the usage of a collection company for the enforcement of the claim (claim of a party to payment of his costs of the proceedings)

Is mediafinanz a trustworthy debt collection company?

Like with all trustworthy collection companies we also have the approval by the responsible president of the Regional Court for exercising the debt collection works.

What can I do when my address/name have changed?

In this case, please use our contact form in order to communicate your new contact data to us. Please, do not forget to indicate the reference number given by us to enable us to attribute your new data rightly, too.

Can I also pay the due sum directly to the creditor?

No, this possibility does not exist. After employment of our company all payments have to be made directly to us.

Where do I transfer the amount of the open reminder to?

Please, use the bank transfer forms attached to the reminder letter exclusively. Thus, we can book your payment much quicker.